We value your satisfaction and want your shopping experience with us to be a carefree one. If you encounter any problems or are not fully satisfied with your purchase, we are here to help.
Returning Goods
- 14-day return period: You have the right to return the purchased goods without giving any reason within 14 days of receipt.
- Condition: The goods must be returned in their original condition, undamaged and, if possible, in their original packaging.
- Return procedure: Please contact us by email or phone to start the return process. We will provide you with all the information you need, including the return address.
- Refund: Upon receipt and inspection of the returned goods, you will be refunded in the same manner as payment was made.
Complaints
- Complaint procedure: If the purchased goods are defective or do not meet your expectations, please contact us with a description of the problem. We will be happy to provide you with further instructions on how to make a complaint.
- Warranty period: We provide a standard warranty period for all products in accordance with applicable laws.
- Complaint handling: Upon receipt of the goods, we will initiate the claim process. We will try to resolve the claim as quickly as possible, usually within 30 days.
Contact
For any questions regarding returns or complaints, please contact us at simecek@strechabudejc.cz or +420773299191. We are here to help you and ensure that your buying experience with us is as pleasant as possible.
Thank you for your trust and we look forward to your future purchases.