{"id":17,"date":"2023-11-29T10:18:15","date_gmt":"2023-11-29T09:18:15","guid":{"rendered":"https:\/\/strechabudejc.cz\/?page_id=17"},"modified":"2023-11-29T13:07:09","modified_gmt":"2023-11-29T12:07:09","slug":"complaints","status":"publish","type":"page","link":"https:\/\/strechabudejc.cz\/en\/complaints\/","title":{"rendered":"Complaints and returns"},"content":{"rendered":"<p>We value your satisfaction and want your shopping experience with us to be a carefree one. If you encounter any problems or are not fully satisfied with your purchase, we are here to help.<\/p>\n<h4>Returning Goods<\/h4>\n<ul>\n<li><strong>14-day return period:<\/strong> You have the right to return the purchased goods without giving any reason within 14 days of receipt.<\/li>\n<li><strong>Condition:<\/strong> The goods must be returned in their original condition, undamaged and, if possible, in their original packaging.<\/li>\n<li><strong>Return procedure:<\/strong> Please contact us by email or phone to start the return process. We will provide you with all the information you need, including the return address.<\/li>\n<li><strong>Refund:<\/strong> Upon receipt and inspection of the returned goods, you will be refunded in the same manner as payment was made.<\/li>\n<\/ul>\n<h4>Complaints<\/h4>\n<ul>\n<li><strong>Complaint procedure:<\/strong> If the purchased goods are defective or do not meet your expectations, please contact us with a description of the problem. We will be happy to provide you with further instructions on how to make a complaint.<\/li>\n<li><strong>Warranty period:<\/strong> We provide a standard warranty period for all products in accordance with applicable laws.<\/li>\n<li><strong>Complaint handling:<\/strong> Upon receipt of the goods, we will initiate the claim process. We will try to resolve the claim as quickly as possible, usually within 30 days.<\/li>\n<\/ul>\n<h4>Contact<\/h4>\n<p>For any questions regarding returns or complaints, please contact us at simecek@strechabudejc.cz or +420773299191. We are here to help you and ensure that your buying experience with us is as pleasant as possible.<\/p>\n<p>Thank you for your trust and we look forward to your future purchases.<\/p>","protected":false},"excerpt":{"rendered":"<p>V\u00e1\u017e\u00edme si va\u0161\u00ed spokojenosti a chceme, aby v\u00e1\u0161 n\u00e1kup u n\u00e1s byl bezstarostn\u00fdm z\u00e1\u017eitkem. Pokud se setk\u00e1te s jak\u00fdmkoliv probl\u00e9mem nebo nejste s n\u00e1kupem pln\u011b spokojeni, jsme zde, abychom v\u00e1m pomohli. Vr\u00e1cen\u00ed Zbo\u017e\u00ed 14denn\u00ed lh\u016fta pro vr\u00e1cen\u00ed: M\u00e1te pr\u00e1vo vr\u00e1tit zakoupen\u00e9 zbo\u017e\u00ed bez ud\u00e1n\u00ed d\u016fvodu do 14 dn\u016f od jeho p\u0159evzet\u00ed. Stav zbo\u017e\u00ed: Zbo\u017e\u00ed mus\u00ed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":4,"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":720,"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/720"}],"wp:attachment":[{"href":"https:\/\/strechabudejc.cz\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}